Shipping policy

Shipping FAQs:

1. What shipping options do you offer?
We offer a variety of shipping options to suit your needs, including standard and expedited delivery. Shipping costs will be calculated at checkout based on your location and the size of your order.

2. How long will it take for my order to arrive?
Orders typically ship within 2-3 business days. Delivery times vary based on your location, with standard shipping taking between 5-7 business days. Expedited options are available at checkout for faster delivery.

3. Can I track my order?
Yes! Once your order has been dispatched, you will receive a tracking number via email so you can monitor the progress of your shipment.

4. Do you ship internationally?
Currently, we only offer shipping within [your country]. We do not ship internationally at this time.

5. What should I do if my package is lost or damaged?
If your package is lost or damaged during transit, please contact us immediately at [your support email] with your order number and details of the issue. We will work with the shipping carrier to resolve the situation and ensure you receive your order or a replacement.

Refund & Return FAQs:

1. What is your return policy?
We want you to be fully satisfied with your purchase! If you’re not happy with your items, you can return them within 14 days of delivery for a full refund or exchange. Items must be unused, unwashed, and in their original packaging.

2. How do I initiate a return?
To initiate a return, please contact our customer support team at [your support email] with your order number and reason for the return. We’ll guide you through the process and provide a return shipping label if applicable.

3. Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs when returning an item for a refund. If the item is defective or incorrect, we will cover the return shipping costs.

4. How long does it take to process a refund?
Once we receive your returned item, we will process your refund within 7-10 business days. You will be notified once your refund has been issued.

5. Can I exchange an item instead of getting a refund?
Yes, exchanges are allowed! If you would like to exchange your item for a different size or color, please contact our customer support team, and we’ll assist you in making the exchange.

6. What if the item I received is defective or incorrect?
If you received a defective or incorrect item, please reach out to us within 7 days of receiving your order. We’ll be happy to arrange a replacement or refund at no additional cost to you.

7. Can I return sale items?
Sale items are final and cannot be returned or exchanged. Please make sure to review your order carefully before purchasing sale items.